We looked through a couple of discussion boards, and we found some mis-information that I wanted to address:
- "Deleting commenter's review" -- We have not deleted any commenter on our blog. We did ban one commenter because of multiple complaints by others and the nature of his comments prior to the time we began shipping. We respect and appreciate honest, and constructive comments on our blog and User's Forum. Our policy is to allow all comments except when there are multiple complaints by others and the nature of the comments is offensive.
- "Practically everyone is reporting the same issues" -- We've shipped over a thousand units, and we've tracked 7 customers who have contacted us regarding any problems. We have one return, and possibly three more (we're working to resolve the issues before a refund, per our RMA process). There are also some customers who have not received their unit yet and have emailed us to express their concern about some comments on our blog and elsewhere. We acknowledge that the issues are real and that the customers' experiences are real. We are working on the issues as they are reported to us. Unfortunately, searching the web for quality control and customer complain issues is not a repeatable or scalable process, so we are asking all customers to contact us if they are experiencing issues with their ST1080. We encourage any customer experiencing problems or dissatisfaction to contact our technical support (techsupport@SiliconMicroDisplay.com) or our customer support (support@SiliconMicroDisplay.com).
- Dead pixel -- Our pixel pitch is 8.5um, so one or two dead pixels will be extremely difficult, if not impossible to see. There may be scattering from our prism sheet or dust, but dead pixels are unlikely to be the issue. Additionally, unlike HDTV or desktop monitors where dead pixels appear as pixels that are turned on, the LCoS technology is such that dead pixels are dark so it will be even more difficult to see. In our past, we've supplied rear projection TV components at high volume to LG electronics under their very stringent quality specifications, including the number of dead pixels. We feel confident that dead pixels are an unlikely culprit.
We are noticing on other forum websites that as one or few customers post a comment about their experience with the ST1080, many others who don't have a unit are jumping to conclusions and making extreme statements -- throwing the baby out with the bathwater, if you will. We have been open and honest with you, and in that context, we hope you will engage with and help us. We are listening to you and adjusting our product to make it even better.
We can't address every issue that someone posted on another website, so we hope that customers and potential customers will contact us directly with their problems in this blog, the User's Forum, or via email.